Customers are highly satisfied with the product's appearance and style, describing it as beautiful, gorgeous, and exactly as pictured, with a bold, on-trend, and bohemian global vibe. The colors are noted as accurate and appealing, with the black and ivory design adding a fun element. The material is perceived as quality wool, soft, and sturdy, exceeding expectations in thickness. However, a common point of feedback is that the rug is not stiff and tends to move without a rug pad.