Customers find this product to be exceptionally comfortable and soft, with many praising its ability to provide a great night's sleep and alleviate neck pain. The quality is generally regarded as good, with some reviewers noting it as a great value, especially when purchased on sale. However, opinions are mixed regarding its support, with some finding it too thin and lacking adequate support, while others find it perfect for side or back sleeping. Some customers also feel the product is not worth the price due to its thinness and lack of filling.