Customers appreciate the adjustability of this product, finding it ideal for reading or watching TV and enjoying features like zero gravity and vibration. The product is considered a great value, offering features comparable to more expensive brands. Customers also praise its various functionalities and ease of setup, with many noting it works as advertised. However, some users have experienced issues with the wall-hugging feature not performing as expected and difficulties connecting to smart home devices like Alexa. The vibration feature is sometimes described as more of a vibration than a massage.