Customers find the product to be beautiful and well-made, with many praising its appearance and the quality of the material. The colors are consistently described as lovely and true to the pictures, complementing existing decor. However, opinions on size are mixed, with some customers wishing for king-size options or finding the standard size too small for king beds, while others appreciate the oversized fit. The value is also a point of contention, with some finding the price exorbitant, especially since shams are sold individually, while others feel the quality justifies the cost, particularly when purchased on sale.