Customers report that the product offers significant ease of use for individuals with mobility issues, aiding in sitting up and standing. The comfort of the mattress is also frequently praised, with users finding it conducive to better sleep. However, some users experienced difficulties with the product's lifting capabilities not meeting expectations, and found it challenging to use for those with severe mobility or strength limitations. There are also mixed reviews regarding the product's overall functionality, with some finding it to be an incredible solution while others noted issues with the mattress staying in place and the height not being sufficient for safe standing.