Customers find the product to be very comfortable and attractive, with many praising its durability and suitability for homes with pets and children. The material is noted as being easy to clean and resistant to scratches. The adjustable headrest and USB ports are highlighted as convenient features. However, some customers express mixed opinions on comfort, with a portion finding it too firm or stiff initially, though it may soften with use. There are also some comments about the appearance being nice, but comfort levels vary.