Customers find the product visually appealing, with many praising its appearance and design. The material is generally considered good quality, durable, and soft, though some reviewers note it can be scratchy. Mixed opinions exist regarding the color, with one reviewer mentioning that "light grey" appears more like "ice blue." The product is often described as a cover rather than a complete pillow, which has led to some disappointment. Additionally, the material can attract lint and pet hair.