Customers appreciate the product's functionality, with many noting it works well and is quiet. The size is frequently praised as perfect for smaller spaces, and the appearance is described as clean, sleek, and modern. The lighting is also a positive aspect, with users liking the dimmer and adjustable warmth. However, some customers have experienced issues with functionality, including fans not working upon installation or stopping after a period. There are also mixed opinions regarding noise level, with some finding it quiet and others reporting clicking sounds.