Customers find the product visually appealing, with many stating it looks as pictured and is beautiful in person. However, opinions on the material are mixed, with some finding it cheap and plastic-like, while others note it doesn't feel like faux leather. The product receives negative feedback regarding comfort, with some reviewers describing it as narrow and uncomfortable due to the stuffing. Additionally, there are comments about the back cushions not staying in place and a disappointment with the color not matching the description.