Customers find the product visually appealing, with many stating it looks amazing and luxurious. The electric fireplace is frequently highlighted as a great feature that adds to the room's ambiance. However, assembly is noted as being challenging and time-consuming, with some reviews mentioning issues with the instructions. Several customers reported receiving the product damaged, though many also praised customer service for resolving these issues. Opinions on the overall quality are mixed, with some finding it good and others noting it is not good. The product is considered a good value for its price.