Customers find the product to be very comfortable and soft, with memory foam that feels nice underfoot. The colors are generally well-received and true to the advertised images, and the appearance is described as stunning by some. However, opinions on the material and quality are mixed, with some reviewers stating it is thin, flimsy, and cheap-looking, not meeting expectations of plush or memory foam. There are also concerns about the non-slip backing not being effective, leading to sliding.