Customers praise the product's quality and appearance, noting its beautiful addition to patios and outdoor spaces. Some reviewers have had the product for two years and found it to be durable, sustaining weather well with proper care. However, opinions are mixed regarding durability, with some experiencing significant cracks and the product falling apart shortly after the warranty expired. Customers also have mixed opinions on value, with some finding it pricey for the quality and others expressing disappointment after experiencing durability issues.