Customers find the product visually appealing, with many praising its shimmering heart design and soft sherpa trim. The pillow is described as comfortable and plush, with some noting the sequins are not overly thick and do not cause discomfort. However, opinions are mixed regarding the product's value and quality, with some customers finding it overpriced and cheaply made, while others consider it a good value for the price. There are also mixed sentiments about the color, with some appreciating its subtle nature and versatility, while others find the sequins dull.