Customers find the product to be comfortable and appreciate its portability, with many highlighting the convenience of the backpack straps for easy transport. The quality and value for money are also frequently praised, with some users noting the chairs have lasted for several years. However, opinions are mixed regarding the size, with some finding it too small for average-sized individuals, while others find it suitable for children or petite users. There are also some negative comments about the value, with a few customers feeling the product is overpriced for its quality.