Customers find the product's appearance to be good, with some stating it looks amazing and fits well in their bathroom. The product is also considered to be accurate as portrayed and a good value for the price. However, there are significant concerns regarding assembly, with many reviews describing it as challenging, arduous, and a disaster. Customers also have mixed opinions on the product's quality, with some finding it not the best but still worth the price, while others describe it as terrible and cheap. The accuracy of product representation is also a point of contention, with some feeling it was as expected and others disappointed by discrepancies with the picture.