Customers find the product to be very comfortable and appreciate its appearance, noting it looks great and adds a nice refresh to bedrooms. The quality is generally praised, with many stating it is well-made and durable. However, opinions on value are mixed, with some finding it a great piece for the price and others feeling it is not worth the cost due to quality issues. Customers also have mixed feelings about the color, with some loving the shades and others finding them misleading or not as pictured.