Customers appreciate the product's functionality, with many noting that it works well and integrates with smart home apps. The appearance is also frequently praised, with reviewers describing it as sleek, elegant, and nice-looking. Positive comments were also made regarding the product's value and features. However, some customers have experienced issues with uneven cooking and the touchscreen malfunctioning. There are also concerns about the product's overall value due to repair costs and the price compared to separate units.