Customers praise the product for its comfort and softness, noting the luxurious feel of the goose-down fill that gently cradles the head and neck. The quality of the materials is frequently highlighted, with many appreciating the 100% cotton shell. The size is generally considered good, with some reviews specifically mentioning a true king size. However, some customers find the product lacks sufficient support, particularly for back or side sleepers, and can flatten significantly under weight.