Customers praise the product's attractive appearance, with many noting its beautiful color and soft texture. The quality is frequently highlighted, with reviewers describing it as well-made and durable. The softness of the rug is a consistent positive point, making it comfortable underfoot. However, some customers have experienced issues with the edges fraying and a strong odor, particularly when the rug is exposed to sunlight. There are also mentions of the rug being thin and requiring a rug pad for added plushness.