Customers praise the product for its attractive appearance and ease of installation, with many noting its high quality and solid construction. The material is generally described as real wood, contributing to a pleasing aesthetic. However, some customers have expressed concerns regarding the material's finish, with mentions of rough surfaces, splinters, and the need for sanding or staining. Opinions on the color are mixed, as some found it to be as expected and beautiful, while others felt it differed significantly from online images, appearing darker or having an unexpected grain pattern.