Customers appreciate the product's beautiful colors and attractive appearance, noting that it looks great on oak flooring. The rug is described as handmade, soft, and plush, with many finding it to be of good quality and excellent value for the price. However, some customers have expressed concerns about the material, specifically that the rug sheds excessively and has loose yarn pieces. There are also mixed opinions regarding the color accuracy, with some finding it different from online images.