Customers praise the product for its exceptional softness and plush texture, making it comfortable underfoot. The appearance is frequently highlighted as beautiful and true to online images, with many appreciating the neutral color palette that complements various decors. The product is also noted for its comfort, with some finding it so soft that a rug pad is unnecessary. However, some reviews mention a strong chemical smell upon arrival, which typically dissipates after a few days. There are also mixed opinions regarding the color accuracy, with some stating it is more gray and white than cream. Additionally, a few customers found the rug difficult to unroll and noted that it can be challenging to vacuum due to its plushness.