Customers are highly satisfied with the product's perfect fit, noting it accommodates even thick mattresses and stays securely in place. The quality is consistently praised, with many reviewers highlighting its durability and effectiveness in protecting mattresses from spills and accidents. The comfort provided by the protector is also a significant positive, with users describing it as soft, non-noisy, and not causing overheating. Many customers consider the product to be an excellent value for its price, appreciating its protective features and overall quality.