Customers consistently praise the product for its exceptional softness and comfort, with many describing it as "melted butter soft" and feeling like a "cloud in heaven." The appearance is generally well-received, with reviewers noting it looks great on the bed and is beautiful. However, opinions on color are mixed, as some customers found the actual shades to be lighter than depicted in product images, leading to disappointment. Additionally, there are recurring comments about the size being too large for standard comforters, causing the duvet to bunch up and appear sloppy.