Customers find the product easy to assemble, with many noting it takes around 20 minutes. The packaging is consistently praised for keeping items safe. Reviewers appreciate the product's attractive appearance and stylish design. Its performance is generally well-regarded, with users noting it produces good heat and burns cleanly. The functionality is also highlighted, particularly the ability to add pellets while the fire is burning. However, one user noted that the glass tube can become cloudy and stained after use, requiring frequent cleaning. Another user mentioned that all surfaces get hot, limiting its use on decks.