Customers appreciate the product's appearance, with many finding the color beautiful and the design striking. The rug is noted for its durability, with some reviewers stating it holds up well even in high-traffic areas. However, opinions are mixed regarding the product's quality and thickness, with some finding it disappointing and thin, while others consider it good. The appearance is also a point of contention, as some customers report issues with wrinkles and uneven laying due to how the product is shipped.