Customers find this product to be very comfortable and relaxing, with many appreciating its softness and suitability for those with arthritis and joint pain. The assembly process is generally described as easy and straightforward. However, opinions on the size are mixed, with some finding it suitable for smaller individuals or spaces, while others consider it a bit small for full-grown adults. There are also some concerns regarding the material quality, with a few reviewers noting it feels less premium than expected.