Customers find the product to be comfortable and attractive, with many praising its sturdy construction and good quality. The assembly process is generally viewed positively, with several reviewers noting it was straightforward and easy. However, some customers have experienced mixed opinions regarding assembly, with a few encountering difficulties such as misaligned holes or a challenging build process. There are also some concerns about the quality of certain components, like plastic feet or fake wood armrests, and issues with cushions slipping.