Customers find the product to be comfortable and visually appealing, with many appreciating its appearance and how it complements their decor. The quality is generally regarded as good for the price, and some reviewers noted that the size exceeded their expectations. However, there are mixed opinions regarding the firmness and whether it can be used for seating. Some customers also mentioned that the shade might differ slightly from the pictures and that the size could be smaller than anticipated, functioning more as a footrest. Additionally, a desire for a removable and washable cover was expressed.