Customers have mixed opinions on comfort, with some finding it soft and comfortable, while others describe it as stiff and hard. The size is also a point of contention, with many reviewers noting it is smaller than expected and not suitable for adults as a bed. While assembly is generally considered easy, some customers feel the value is not commensurate with the price due to quality concerns. The product's appearance is generally well-received, with reviewers finding it attractive and homey.