Customers are pleased with the product's appearance and quality, noting it looks as pictured and is stylish. The rug is described as durable and holding up well, with some appreciating its classic design. However, opinions on the material are mixed; while some find it thinner and more heavy-duty than expected, others note it is more of a cloth-type rug rather than substantial. Some reviewers also mentioned the corners curling, preventing the rug from laying flat.