Customers appreciate the attractive appearance and lovely colors of this rug, noting it looks even better in person. However, opinions are mixed regarding the material, with some finding it soft and nice, while others describe it as itchy, thin, and prone to pilling or threads coming up. The product's thickness is a common point of concern, with many reviewers finding it too thin and more like a mat, suggesting the need for a rug pad. Despite these drawbacks, some customers still find the quality to be good and the rug to be well-made and durable.