Customers find the product visually appealing, with many praising its beautiful colors and how it looks even better in person. The rug is also described as soft and of good quality, with some noting it feels luxurious. However, a significant number of reviews mention excessive shedding, with some experiencing wear on the edges and concerns about the rug's durability due to this. Opinions on softness are mixed, as some find it too hard for certain rooms.