Customers highly praise the product's appearance and quality, frequently describing it as gorgeous and well-made. The material, a blend of wool and cotton, is noted for its substantial feel. While many appreciate the colors, some reviews indicate that the actual color may differ from the product photos, often appearing more grey than brown. The thickness of the rug is also a positive attribute for many, contributing to its plush feel. However, some customers have noted that the product sheds, particularly in the initial stages.