Customers appreciate the attractive color and appearance of this rug, noting it looks great and adds elegance to their spaces. However, opinions on the material are mixed; while some find it soft and nice, others describe it as thin, itchy, or of poor quality with pilling and threads coming up. The product is generally considered well-made and durable, though it is noted to be thin and not plush, with some customers experiencing issues with it sliding on hard floors.