Customers find the product to be adorable and visually appealing, with many noting its great appearance on benches, patios, and porches. The quality is generally praised, with some reviewers specifically mentioning "awesome quality." However, there are mixed opinions regarding the product's quality, with some customers expressing disappointment and describing it as "cheaply made." Additionally, one review mentioned the pillow being overstuffed, making it difficult to use as a back pillow.