Customers praise the product's performance, noting its powerful and efficient flush, quiet operation, and effective water usage. Many reviewers found the installation process to be straightforward and easy, with well-written instructions. The water efficiency is a significant positive, with users reporting reduced water bills. However, some customers have experienced issues with durability, specifically with tanks cracking and leaking, and some noted minor imperfections in the finish. Overall, the product is considered to be of good quality, though durability concerns are present.