Customers praise the product for its excellent quality, with many highlighting its softness, thickness, and elegant appearance. The rug is frequently described as well-made and beautiful, with colors that complement various decor styles. Many reviewers find it to be a great value for the price, noting that it looks and feels more expensive than it is. The material, specifically wool, is appreciated for its durability and natural qualities. However, some customers have noted that the color may appear different in person than in photos, and a few have experienced shedding or a chemical smell.