Customers praise the product's attractive appearance, modern style, and excellent lighting capabilities, noting it is easy to install and offers good value. Many appreciate the multiple light settings and how it enhances room aesthetics. However, some reviews mention that the light does not hang flush to the ceiling and that adjusting the tiers can be difficult. There are also comments about the light changing color each time it is switched on, requiring multiple flips to get the desired setting, and that a dimmer cannot be used.