Customers are highly satisfied with the product's appearance, noting its beautiful and luxurious velvet fabric, as well as its elegant style with gold accents. The size is frequently praised, with many finding it to be a great fit for their living rooms, though some mention it is larger than expected. The color options are also well-received, described as gorgeous and chic. Customers consistently highlight the product's quality, describing it as well-made, sturdy, and firm enough for practical use.