Customers report high satisfaction with the comfort and softness of this product, noting it significantly improves sleep quality and alleviates pain. Many reviewers find it to be a great value for the price, offering a luxurious feel at a fraction of the cost of a new mattress. The thickness is also frequently praised for adding substantial cushioning. While most feedback is positive, some users mention that the product can be too soft for their preference. Overall, the quality is considered excellent, with many recommending it for a more comfortable sleep experience.