Customers generally find the product easy to assemble, with many praising its attractive appearance and space-saving design. The comfort of the mattress is frequently highlighted, with guests reporting positive sleeping experiences. However, some customers have encountered issues with assembly, including misaligned holes and missing hardware. There are also mixed opinions regarding the quality, with some experiencing damage or poor paint jobs upon arrival, while others find the construction to be sturdy and well-made. The size is generally well-received for smaller spaces, though some note it may not be a true queen size.