Customers find the product visually appealing, with many describing it as beautiful and amazing. However, there are significant concerns regarding its weight, with multiple reviews highlighting it as very heavy and difficult to move. The quality of the product receives mixed feedback, with some praising its high quality and good design, while others report issues like cracked bases and cheap pumps. Additionally, the noise level of the water is noted as being quite loud, and some customers were disappointed by the lack of features like lights.