Customers find this product to be comfortable, with plush and supportive cushions. The appearance is frequently praised, with many reviewers noting its attractive look and how it complements their outdoor spaces. The quality is generally considered good, with sturdy rattan and well-made components. The lightweight nature of the product is a significant advantage, making it easy to move and reconfigure. The color options are also well-received, adding to the overall aesthetic appeal. Some customers noted that cushions can take a while to dry after getting wet.