Customers appreciate the product's excellent storage capabilities, finding it highly useful for organizing various craft supplies, paper, and even toys. The individual, removable cases with secure lids are particularly praised for keeping items organized and protected. Many reviewers highlight the product's convenient size, noting that it fits well in various spaces, including under desks. The casters are generally seen as a helpful feature for mobility, though some users have experienced issues with them. Overall, customers find this storage solution to be a valuable and effective way to manage their belongings.