Customers find the product to be of good quality, with a pleasing texture that contributes to its fluffiness and ability to fill pillow covers nicely. The appearance is also noted as beautiful and perfect, working well with decorative covers. The inserts are described as comfortable, soft, and fluffy, with one reviewer even considering them for all their bed pillows. However, there are mixed opinions regarding the size, with some finding them huge and very full, while others experienced issues with the size information and found them not very full or flimsy.