Customers praise the product for its exceptional comfort and soft velvet fabric. The modular design is highly appreciated for its versatility and ease of rearrangement, allowing for customization to fit various spaces. Ample storage is a significant advantage, providing convenient space for blankets and other items. The product is also noted for its attractive appearance and good quality construction. However, some reviewers mention that the seat depth could be larger and that the legs are made of plastic, which is a concern for durability.