Customers are highly satisfied with the product's appearance, frequently describing it as great, beautiful, and a nice touch to their sinks. The functionality is generally praised, with many noting it works well and is decorative. Installation is also reported as easy by most customers. The quality is consistently highlighted as excellent and well-made, with many finding the product to be a good value for its price. However, some customers have expressed disappointment that the drain does not have the ability to stop water from flowing out of the sink, and a few noted that it does not function as a traditional pop-up drain.