Customers praise the product's appearance and color, noting it looks great and is even better than pictured. The material is generally well-received for its softness and thickness, contributing to a luxurious feel underfoot. Many reviewers highlight the product's quality and thickness, with some stating it looks more expensive than its price. However, opinions are mixed regarding the material composition, as some reviews indicate it is not 100% wool as advertised. Additionally, some customers have experienced shedding, and a few noted that the pile can be pulled out easily.