Customers find the product comfortable and appreciate its soft, quality material, noting it aids in reading and posture. While some reviewers found the size to be perfect, others experienced issues with it not being full enough or matching advertised dimensions, leading to mixed opinions on size. The appearance is also a point of contention, with some finding it looks less filled than pictured. Additionally, customers have expressed dissatisfaction with the packaging, describing it as cheap and unprofessional, resulting in wrinkled covers and damaged products.